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Customer Comments
Quality affordable bikes and seamless customer service is what sets us apart from other bicycle retailers. Do you have a question? We have an answer! VIA email or phone, we are easy to get a hold of and timely in our replies. Here are some of the many feedback comments we have received over the past five years. Send your customer comments to us for inclusion on this portion of our web-site. Read an official letter (page 1 & page 2) from the Better Business Bureau to ABikeStore.com.
Thank you very much for helping! Great customer service Yee H. 9/9/2009 Michael; I received the wheel on Friday....as promised. I genuinely appreciated your help in this matter as initially, I had misgivings about purchasing a bike on-line. You have restored my faith and I thank you for your efforts to make things right. Sincerely, J. R. T. Asheville, NC 9/6/2009 Excellent - and thanks for your astonishingly quick reply! I have placed my order. Issac. 9/3/2009 Thank you Michael. We appreciate your prompt response. Using Russ D. 9/2/2009 Good Morning; Charles R. 7/16/2009 Hello Michael. Brock W 7/8/2009 Thanks for your help. We ended up getting it this afternoon. The bike went together well out of the box. It shipped in fine condition. My son's already been all over the neighborhood on it and we're now watching Tour coverage. Cindy W 7/7/2009 MICHAEL, I HAVE BEEN MEANING TO SEND YOU AN EMAIL SINCE I GOT THE BIKE, THANKS, I just wanted to thank you all for getting my order to me in time for my Christina D 5/14/09 I want to thank you for your excellence service. Starting with a quick delivery and when problems arrived good attitude and better support to solve them . . one of the best experiences in the internet Julio S 4/20/09 Thanks! -Christopher 4/7/2009 Thanks Michael. Jeff 3/30/09 I just KNEW you would take care of it quickly. I will be sure to keep you in mind as we need replace bikes at this house, with three growing boys I am sure it won't be long. It great to find a place with quickness and customer service like yours, in a world where it seems most people doesn't give a hoot about the customer. Thanks! Beckie M. 3/20/2009 Hi. I was shocked to received my Cadillac 24 speed bike TODAY when I only ordered it this weekend. Overnight shipping? That's what I call exceeding expectations. I couldn't be more thrilled with the service. Bike is awesome. Thanks a bunch. Doug C 3/17/2009 Hey Michael, I appreciate your help so much, the service I have gotten with guys has been great from the start with you, so thank you. -Greg 3/10/2009 Good Morning Michael, Excellent, I thought that may be the case, I will check again for the kickstand and let you know. Again thanks, the bicycle is excellent And your delivery time was outstanding. Bob 2/4/2009 The Xpedo pedals arrived one day after my on-line order. That is amazing service. Michael W B 1/12/2009 Hey- My sister, Desiree, ordered the bike for my father for Christmas. He loved it! Thank you for all your help and great service! Michael S 1/6/2009 Actually, the second bike had a helmet in the box. My parents said not 1/3/2009 Hi Michael - I ordered the Lambourghini Rapido bike for my fiance this Christmas and got it on time in perfect condition so I just wanted to say a huge thanks. Just to let you know, we did not receive the free helmet but we don't mind. Just wanted to let you know. Thanks again so much for your help. He absolutely loved it! -Whitney P 12/27/2008 Thank you! The basket is perfect and it arrived early! Yea! I am giving it to my sister for Christmas and it was scheduled to arrive after Christmas. But to my suprise it arrived today. It is beautiful and she will be very happy. Sincerely- I bought this Cadillac bike and it had a noise in the rear wheel, they rushed me a new wheel and the bike runs great. A lot of people ride bikes in Key West and I had 2 friends ride my bike and they could not believe how smooth it runs. I am sure this company will get a lot of orders, because I am asked where I got that bike. I tell them "I got it from a great company called abikestore.com" 12/21/2008 Thank you so much for your quick reply to my questions in an earllier Sincerely, Thank YOU VERY MUCH Michael and Judith!!!!!! The bike was delivered SO FAST, so quickly, as nothing I had bought from any internet store before! It took only 2 days! You guys are GREAT! My bike is in an excellent condition, and everything works just perfectO! And I'm thankful for your reply on my first message to you about shipping and delivery estimate date... YOU ARE GOOD! Vitaliy K. 10/22/2008 Michael, Just wanted to let you know that the CADILLAC AVSL ADVENTURE SERIES is a great bike. Really enjoying it. Thanks, Terry 9/8/2008 Michael, Thank you for your prompt response to my order problem. I look forward to doing more business with your company and ordering more products in the future. Sincerely, Stephen A. 9/5/2008 Hello,* *I Just wanted to say Thank You for the Fast and Friendly service I recieved. My Son absolutley Loves his new Elmo Bike!* *Thank You so much you have made his Birthday a success as your the only site selling it, I have told all of my Friends and Co-Workers about your website.* ** *Sincerely,* Stephanie J. 8/11/2008 Hello, Just wanted to let you know that my trike was not damaged at all in shipment. I received it just fine and right on the day that I was told I would receive it. I love it. Ride it everyday and couldn't be any happier with a purchase. Thank you, Patricia C. 7/28/2008 Thank you for your quick response. This is a great bike,comfortable and seems to be well built. I'll be looking for a new fender and again thank you. Kim L. 7/2/2008 Hi Michael, A BIG thanks, I just received both the cable and the lock and am riding around happily :) Thanks for your business! Cheers, Vincent 7/2/2008 Wow, You guys really are amazing. And I should be the one thanking you! Thanks, Adrian 6/18/2008 Thank you very much. I received the replacement wheel and it seems round and true and everything is great. You guys are top notch! Thank you!!! Eric B. 6/9/2008 Michael, I just wanted to stop and thank you for your outstanding customer service and fast responses to all of my e-mails. Too often, this type of service is hard to find with "other" vendors. I have enjoyed working with you and will continue to do so. Thanks again, Chris C. 6/2/2008 Dear Sir or Madam: Received the bikes today, reference order #59369. They were exactly as advertised and are great bikes at this price. There was no damage in transit by DHL and they appeared to be packed well with protective plastic pieces in all the right places. My only complaint is that the assembly instructions were a little vague, but I have experience with bikes, so I had them assembled and tuned up in about 2 hours. Thank you. The Kent comfort bikes are a good value and I appreciate your service. Feel free to use my experience in your customer feedback area or testimonials as appropriate. Sincerely, Chris Michaels 5/5/2008 ood Afternoon ~ My new bike basket just arrived from your store and I just wanted to let you know that it was all that I wanted and more. Thank you for the quick service and the great basket!! Geri 5/1/2008 I assembled my bike in under 2 hours, and it rides like a charm ! Thanks Again For Everything ! You People Have Been So Kind ! Michael S. 4/26/2008 Dear : Michael And Judith Wow what super fast service ! You definitely have me as a return customer. Talk about lightning quick, holy toledo ! Anyway... I have been shopping for a nice bicycle for about a month now, and I am SO glad I landed on your website. I absolutely love my Lamborghini Legganda ! The color is crisp !, and the design is out of this world extraordinary ! Even my Wife thinks I made an excellent choice, She thinks it looks very slick. Thank You once again for your terrific service ! Bravo to A BIKE STORE !!! Feel free to pass on my comment to all fellow viewers of your website ! The Happiest Buyer, And New Bike Owner ! Michael R. 4/24/08
My husband John's first ride over 200 miles upstate with the new Cadillac I bought him from your store. I can't wait to get mine! Sue 4/6/2008 Hi Michael, Kelly 4/3/2008 Hi, Kelly 3/27/2008 Dear Michael ... I got my bike about 2:00 PM (EST) on Friday the box was not damaged. I did not open it. I well do so today when I take it to a local bike shop for final assembly and adjustments. They said it would be about $40.00 but I won't have it back for about a week as they are backed up with work. I want to thank you as I did not think I would get my bike the next day. I am going to let every one I know about ABike Store.com and also about J T he went out of his way to help me find the bike that would be right for me. Other company's just wanted to just sell any bike! When I get my Cadillac bike back I well send you a photo if it and also post a review of it. Have a Good Holiday and a Good Weekend Douglas 3/22/2008 Hey, I know you guys are probably busy, just wanted to let you know I received my bike today. Just wanted to say, THANKS for the great friendly fast service. Can't wait to get it together and take it for a ride. I looked at a lot of mt. bikes and I mean a lot, before I bought this one. THANKS AGAIN J.B. Jerry 2/15/2008
Thanks for getting the Bike here! Attached is a picture of the bike in my garage in Utrera, Spain. We are about 20 miles from Sevilla. Thanks! Hi- Wow, thank you so much for your positive attitude in dealing with my bike! I received it today! HOORAY! I also appreciate your amazing business - keep up the good work :) Thank you! Kelly 10/15/2007 Hello Michael, Here's a quick note to let you know how the tandem rides. It's excellent!We've been going out most weekends and we've managed to put a few hundred kilometers on it. The overall experience is very nice. We have a small set of panniers on the rear, and it does well for traveling around town and doing light rides with our friends. I mentioned that a colleague might be interested in the Rapido. In fact, I've decided to pass mine on to him, and I've just put in an order for a Classica from you. We're getting a lot of good comments on the bikes and I decided to trade up. Thank you for your service. I'll look forward to catching up with you sometime. Best regards, David 9/7/2007 Michael and Judith, I was so suprised to receive my bike 2 days after I ordered it. I really didn't know when to expect it. I thought it might take a week, but was pleasently suprised when I checked the DHL website and found that it had been delivered while I was at work! I was able to put it Thanks so much for everything! Rebecca 8/24/2007 Thank you, it's a pleasure doing business with real people! I'll definitely recommend you to anyone looking for a good bike! Hello, Thanks for the great experience! -- Andy 7/9/2007 Thank you. Bike is great, good quality, fast shipping. I'll recommend you to others. Thank you! Thank you! Thank you! I'm a newbie cyclist and bought a GMC Denali from you guys several months ago. I rode it in my first (hopefully of many) MS 150 in April...it got me through all 150 miles! Now I'm upgrading to the Yukon. Perhaps someday I'll REALLY upgrade to a Specialized or some such well known and much respected gear. If and/or when I do...I won't hesitate to purchase from you guys. Thanks so much for providing the affordable yet quality equipment AND the lightening fast shipping. I'm looking forward to getting it out there on the road, and thanks to your company, it appears that it may have it's first road test this weekend! Have a fabulous day...and thanks again! Thank you so much, Michael. The children and I arrived safely this afternoon, and all are excited about having some wheels. You have been wonderfully helpful. Such one-on-one personal and friendly advice and direction is so cool! I'll let you know how she rolls... Wow! You guys are great. My husband told me the same thing. I look forward to recommending you. Thanks! LOVE my new bike! You guys were over $200 cheaper Michael, Thanks, Dawn 6/1/2007 Mike, Good morning from Virginia's Eastern Shore. You could see several hits on your web site from Maryland, Pennsylvania, Delaware and Virginia starting today or tomorrow. The bike was a hit all over the campground. Doug 5/28/2007
She came home early and found it on the porch...... She loves it, thanks!!!! Probably not the best shoes to ride in but oh well..... SFC Joseph F. 5/18/2007
Hi Michael A note just to say thank you, I received the bike yesterday and I am very happy. 'Excellent Fast Service' Kind regards Craig 5/4/2007 Hi Michael, Thank you very much for your attention in this matter. It ensures that I will use the "abikestore.com" for all my future needs in this line. It is a pleasure to do business with you. Gordon E, Jr 4/26/2007 Hi- I was very pleased with the super fast shipping! Thanks- Thanks so much for sending another fender for my wife's bike. She is very happy which makes me very happy. Thanks for being a part of that. I will recommend your online store to all my friends with bike aspirations. Thank you Michael and Judith, you have made my day a very happy one! Wishing you the best in life, Katie 3/29/2007 Hi there. I am a proud Denali Road Bike (the black and yellow one) rider and happy to say that my brother in law rides a Schwinn road bike and I am always in the lead. THANKS Michael, Michael, finally home and able to shoot a note to you. The bike arrived in New Orleans perfect and I had several compliments on it as I was riding it around the past 10 days. Thanks so much for all your help and I have bookmarked your site for future use. As a conscious business owner myself (Real Estate Appraiser) it was a pleasure doing business with someone that takes pride in customer service. Again, thank you. --Jeff T 1/3/07 Michael, I just placed the order. I appreciate all your help on this one. We got the other bike yesterday and it is really nice. It is a Christmas present for my son and we have been looking at it for a few months on your website. Thanks again. --Jeff T. 12/17/06 Thank you very much! This is our third bike from you and we love them. Thank you so much. Ann 12/1/06 That will work just fine. Thank you so much for letting me know....what wonderful service!! Cindy M. 11/9/06 The bike arrived today. I can't wait to ride it. Thanks for being so prompt. Ray F. 10/30/06 Michael & Judith, You are the greatest! I hope to submit a picture to your site from Port Aransas Texas on the beach or Town Lake, Austin Texas. Thank you so very much. Kind Regards, Michael and Judith: I just wanted to drop a note to say that it was a pleasure doing business with you. You responded well and warmly to my initial inquiry, and the transaction was smooth-as-silk, complete with very speedy shipping--not to mention the fact that you sold me a fabulous bike, one that I couldn't find anywhere in my fairly bike-friendly town of Madison! I'm telling everyone I know about your bike shop. Thanks again! Matthew 5/23/06 I purchased a Pro-Elite repair stand and a couple accessories from you last week, and they arrived today. I just wanted to write to say thanks. The bike stand is awesome, and the other accessories are great as well. Thanks again, 5/8/06 Hello, Just wanted to take a moment and let you know we received the bike. I was extremely please with the quality of your service, as well as the pricing and speed of the shipping. The bike was in perfect condition and rides beautifully. We had been pricing this same bike on Ebay for $179.99 and $45 shipping, you were way under that and I received the bike at least a week sooner than anything they were offering. Thank you once again, and I will definetly recommend abikestore.com to my friends. Sincerely, Kim M 4/19/06 My S-Rod bicycle was received yesterday. What a beauty it is. Noah A. 4/6/06 Hello. Yes, we did get the bike trailer and we LOVE it. What a great product. I think we've been on our bike more than in our car. Julie 3/20/06 Hi Michael & Judith, I just wanted to say thank you! I am amazed at how fast I received the bicycle. I will make sure to pass the word around about abikestore.com and the amazing customer service you provide. Thanks Again! Cathy S. 3/18/2006 We received the Jeep boys bike on Monday and it is perfect! Our son is overjoyed. We recently moved from
Mary C. 1/5/2006 I would order from your company again, and also will tell friends and family about your company. Again thank-you . It has been a while now, and I live in northern NY stationed at Ft. Drum NY as a Military Police Officer. Not sure if you remember me but I lived in Alabama when I bought my bike. Since then I have not stopped riding it. I haven't done any races like I had hoped but I ride 14 plus mile three time a week on some awsome cross country trails here in Northern NY. I just thought to e-mail you and let you know this has been one of my better investments... David B. 11/7/05 I want to thank you for shipping the bike I ordered in a timely manner. I ordered the bike for my girlfriends birthday in December. I am currently working as a civilian firefighter in Iraq, and it helps knowing that I can get things done without having to be at home. Thank you again, and have a wonderful day. Cptn. Steven M. Just wanted to let you know thatbike arrived yesterday, whichwas my daughter's 5th birthday. Her Dad will assemble it this weekend - she was very excited that it arrived on her birthday - thanks very much!!! Lorea We got the bike and its great. I put it together last night. Lucy is stoked. Thank you very much for everything. I really appreciate all your patience and help. Duncan S. 6/30/05 I'm sorry that I haven't written sooner to thank you for your quick response on replacing the seat and tire for my father's bicycle that I got him for Christmas. Ordering from your company was a great experience! The cost was exactly as explained on your web site and delivery was prompt. The thing that will bring me back should I ever need to get another bike was the customer service. I wish you great success in your business; if my experience is an indicator of how your business will do, I know you will have wonderful longevity. Thanks again, 4/15/05 Dear Michael and Judith: Thank you again for mailing my valentine to my sister. Sincerely, Good Morning, Yes, they did attempt delivery on Saturday but I missed them. Had I been home delivery would have been about 27 hours after I placed my order. Very impressive! Keep up the good work and I will share your business with anyone I know that is interested in a bike. Thanks. Elise O. 2/8/05 Michael & Judith, Thanks again. Sincerely, 1/5/05 Michael & Judith Thank you so much for your help in getting us the Gecko bike trailer for xmas. We received it on Wednesday, just as you expected, in plenty of time to give it to my in-laws for our xmas this past weekend. We really appreciate the prompt service & delivery! Have a wonderful holiday! 12/22/04 Thanks, Michael Eric J. 12/22/04 You guys are the greatest!!!!! I love the bike now I can put my old Gary Fisher to rest. I have already decided to purchase another bike soon for my partner! Thanks again, 12/10/04 Unbelievable! The FedEx truck just pulled up at the door with the bike. You guys are awesome. Can't thank you enough! Hadley B. Everything went extremely smoothly, thank you very much! Daniel H. Just a quick note to let you know that I LOVE THIS BIKE! I commute to work every day with it! Used to ride the bus taking 15 to 20 minutes and now it's a wonderful morning wake-up bike ride and only takes 10 minutes! I really appreciate sellers like you and although I already left you positive feedback, I just wanted to tell you that. Best Wishes! Felicia (bought Jeep Overland S Women's) 11/13/04 Fast shipment, pleasure to deal with! Recommended to all! T. Swinimer Excellent seller, really easy to work with and very nice, timely and honest! D. Sawyer Michael, I just wanted to thank you again for a great transaction!!! I left a feedback for you on-line and i would have written more but i did not have enough space! The bike is great and i went for my first ride yesterday. You can certainly expect repeat business from me. Thanks again!!!! Steve That was the fastest 5 days in history the bike arrived yesterday and Bob started puttin. Thanks, 8/27/04 Thanks for the prompt shipping. Great warranty service and communication. Mark B. Very nice seller and great communication! Thank you, my bike rocks!! Danielle K. WOW, it's here already!!! As soon as my son goes to bed and I can get it out the box and put together. Great Service, thank you. Lynn Great Bike at a Great Price and QUICK shipping!!!! Would buy again in future!!! Holly F. Super value! Very smooth transaction and after sale support. A+ 7/18/04 Super fast ship!! I'll be back soon to buy a bike for myself. Thanks!!! 7/12/04 I Had a parts issue that was resolved IMMEDIATLY superb service William W. Got the trike saturday and my son loves it. Thanks again Ray Everything as described, super fast shipping and great communication!!! SUPERB Hi There, Jim Mike, Thank you very much. Ray I received my Turbo Cruiser 7 bike yesterday. That was speedy service and the bike is so cool! I love the retro look of this bike! I was amazed that I placed my order on Friday and received the bike on the following Tuesday. Thanks for the great communication too. Ric L I Just wanted to let you know the bicycle arrived today in perfect condition. Thanks again for the terrific transaction. The Super Fly looks like everything I hoped it would be... Hi Michael, Best regards, I got the PT cruiser. A GREAT ride for the money...and great service as well. A+ Eric J.
Thanks again and I'd recommend your company to anyone. Bike exactly as described, delivered promptly. Would purchase again from seller. Jessica V. Hey Michael and Judith, Super fast shipping, great communication - very nice owners. Hello Michael, Bike arrived today. Thanks for the patient handling of my questions & fast delivery. Michael SUCH A COOL BIKE--MEMORIES--It arrived so quickly I thought it was a jet THANX Hello, I just wanted to let you know that I received my bike today, And to thank you for sending it to me. I have it up and running already. It will be a back-up bike for me. It works perfectly, And I am happy with it... Thanks again, Joseph Purchased the Honda Thumper Mountain Bike. dude you guys rock i already got the bike, thanks alot The bike arrived the other day. It looks gorgeous. My wife will be very happy. Thanks for the good service. Bravo... A nice bike at a nice price... Buy your bikes here... Thanks for the bike. I love it. I'm leaving positive feedback for you now. Answered emails promptly. Delivered promptly. What more can you ask for? Dear Michael and Judith Very fast response to my questions. I'm extremely happy with our transactions. John S. Excellent to work with. Great communication. wonderful selection. AWESOME! A++++ Wonderful Bike!!! Came in a week!!! Received many compliments on it already!
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